Job Description
“The world is yours with Meliá” Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? ?? We are currently looking for Luggage Porter Night to join our team. About the role, what will I be doing? To take responsibility for all aspects of Health and Safety within the department on a day-to-day basis. To set consistent high standards of Health and Safety in all working practices. To take part in department’s Fire Training and Practices and to ensure safe working practices within the department. To ensure that you are fully conversant in all the Hotel’s Disciplinary and Grievance Policies and Procedures, and the Code of Conduct. To provide excellent sense of welcome and ensure all guests are greeted using correct phraseology and assistance by opening and closing hotel’s entrances. To carry arriving and departing guests’ luggage ensuring the safety and security of such luggage whilst in the hotel’s possession. To display excellence in all communications methods, both formal and informal, written and verbal, at all times. To handle guest and customer complaints with precision, speed and in a professional manner and to the hotel’s procedure. Be responsible for planning, organizing and monitoring the day-to-day operation of the department. To ensure the departments overall objectives relate to the Hotel’s strategies overall. To ensure that the Shift Handover book is at all times kept up to date and all information included is presented and in a professional, business like manner. To ensure that any necessary action noted in the book, is actioned immediately. To be fully committed to maintaining an effective, professional working relationship with all departments and encourage positive teamwork at all times. You might be asked to cover some day shifts as well, please confirm you will be able to do so. (I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated) Because belonging to the great Meliá family is being VIP You will enjoy My MeliáRewards which is the exclusive loyalty program for our employees with exclusive benefits and advantages. In addition, enjoy the My MeliáBenefits program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ? Our Benefits Package Includes: Competitive Salary Holidays: 28 days’ holiday including 8 public holidays Contributory pension scheme and Life Assurance Discounted dental and health cover with HSF Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets) Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules) High street discounts: with Perks at Work The successful candidate must already have eligibility to work in the UK At Meliá we are all VIP ? Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. If you want to be “Very Inspiring People”, follow us on: INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR INDFOH
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