Job Description
This role is for OnePLM, Oxford, UK This a fully home-based role with occasional travel to Oxford, UK. Are you ready to become the ‘go to’ contact to support our growing NX customer base within the #1 Top Siemens Partner in Europe? We are looking for an experienced NX Technical Support Consult to assist both our established and growing Enterprise clients with technical support requests and challenges. You will play a pivotal role in supporting the digital future of our organization by ensuring that the support requirements of our demanding clients are dealt with in a swift and professional manner. Our continued success depends greatly on our people. Our values not only define us as a strong brand and pleasant company to work for, but also express what we are looking for in our teams. Together, with your skills, passion, and enthusiasm, we will continue our commitment to delivering top-tier customer support that sets the industry standards. The role is fully home based, with the occasional need to attend company meetings and social events at our head office in Oxford, UK. Your role will encompass: You will be the ‘go-to’ point of contact for our clients requiring an eclectic range of technical support focused on their NX products and services. This can include resolving customer challenges in a professional and timely manner, with tasks ranging from basic licensing issues, to complex NX modelling or assembly issues. What you’ll bring to OnePLM:Previous knowledge of Siemens NX as an end userUnderstanding of NX configuration (custom menus, re-use libraries, materials libraries, drawing border configuration, attributes, customer defaults)Understanding general CAD concepts – file types, data translation and applications. Licensing implementation of both node locked and floating license typesExperience of general CAD support & relevant challengesExcellent communication skills both written and oral will be essential especially when dealing with customers who are under pressure and want to feel that they are dealing with a consummate professional.Positive self-motivated, confident, willing to learn.Willingness to share knowledge and experience with other developers on the team. What we can offer you:A competitive salaryFully supported remote workingPrivate health insurance25 days paid holiday per year, plus Bank HolidaysMedical cash planGym subsidyLife insurance of four times your salaryEmployee assistance program (EAP)A supportive and nurturing working environment About OnePLM OnePLM is one of the largest global Siemens Digital Industries Software Resellers and the #1 Top Siemens Partner in Europe. Our company headquarters are situated in Oxford, close to London and the Midlands. At OnePLM, we have built a reputation for successfully delivering Siemens software solutions, technical consultancy, and support services to a wide range of businesses across various industry sectors. We have a proud history of working with the world’s leading engineering and manufacturing companies. Our approach is geared towards tailoring the solutions and driving the innovation that run throughout our customers' core business. OnePLM is also a member of the Emixa group, a consortium focused on driving forward digital transformation in organizations across the whole of Europe. Emixa is especially focused on the manufacturing industry. We strive to deploy and support Siemens, SAP, Mendix and Boomi technologies to facilitate the transition to ‘Industry 4.0’. We play a key role in Europe and are a fast-growing company offering many growth opportunities as we continue to develop and diversify. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability, or age.
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