Job Description
- Please note this is a full-time position -iStore is one of Apple’s largest Resellers and Authorised Service Providers with stores across the UK. We understand that delivering a great customer experience can only be done with great people and at iStore we’re always on the lookout for individuals that can really make a difference.Apply with your CV and a Cover Letter. Only applicants that submit a CV with a Cover letter in the supporting documents section will be considered.If you have a deep passion for Apple products, enjoy resolving customer needs, or find genuine excitement in hands-on problem-solving, we’d love to hear from you.We are seeking a dynamic and tech-savvy Mac and iPhone Service Sales Technician to join our team. As an Authorised Apple Service Provider, you will play a pivotal role in diagnosing faults, performing repairs, and offering expert advice to our customers. This role offers a unique hybrid experience, where you'll seamlessly transition between the technical workshop and the sales shopfloor, ensuring our clientele receives top-notch service and sales expertise.At iStore we understand the benefit of staff training and with our ties with Apple, ensure all our staff learn and pass the right qualifications. What we require from you is a can-do attitude and technical aptitude.So, if you’re not afraid of hard work, learning new technical skills and have some previous technical or repair experience and you have outstanding sales skills, then you could be just the person we’re looking for.Key Qualifications:Computer and Mobile Phone Service TechnicianPrevious Computer or Mobile phone repairExperience at an Apple Premium ResellerStrong people skills and a knack for problem solvingAbility to maintain composure and customer focus while troubleshooting and solving technical issuesAbility to adhere to a schedule of customer appointmentsAbility to qualify as an Apple Certified Mac and iOS TechnicianExcellent administrative and quality control skillsFlexible with your schedule as work hours will be based on business needs around store opening timesProvide expert guidance to customers on Apple product selection, accessories, and servicesUnderstand customer needs and recommend appropriate solutions, including Mac and iPhone models, accessories, and softwareDrive sales by effectively communicating the value of Apple products and servicesDeliver outstanding customer service, ensuring each customer has a positive and memorable experienceAddress customer inquiries, resolve concerns, and provide post-service supportMaintain a friendly and approachable demeanour at all timesJob Types: Permanent, Full-timeBenefits:Company pensionEmployee discountSchedule:8 hour shiftSupplemental pay types:Bonus schemeAbility to commute/relocate:Colchester, CO1 1LX: reliably commute or plan to relocate before starting work (required)Experience:Computer Repair: 1 year (preferred)Mobile Phone Repair: 1 year (preferred)Mac OS: 1 year (preferred)iOS: 1 year (preferred)Using Apple Products: 1 year (preferred)Retail sales: 1 year (preferred)Customer Service: 1 year (preferred)Work authorisation:United Kingdom (required)Work Location: In person
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